Starpeer · ConnectWare · iPhone

Your desk phone, in your pocket.

Everything the ConnectWare app does on an iPhone, one screen at a time. Real screenshots, real taps, in the order you will actually use them.

Start from the top Jump to Quick Dial

6sections

~8minutes

*76full DND code

Section 1 · Getting started

Install it, sign in with the login you already have.

Install the app

Download ConnectWare from the App Store on your iPhone.

Sign in

Use the same username and password you use for spvoice.starpeer.com. There is no separate mobile login.

Permissions

Allow everything the app asks for, with one exception you may choose: Contacts is optional. Skip it if you would rather keep your personal contacts out of the app.

Section 2 · Keypad and calling

Dial like a desk phone

The app opens on the Keypad after sign-in. Outside numbers and internal extensions both go through here.

ConnectWare Keypad screen — The Keypad. Your extension is the badge in the top-left corner.

Step 1 of 3keep scrolling to advance

Step 04

The app opens to the Keypad

After signing in, ConnectWare lands on the Keypad tab. The tabs along the bottom (Quick Dial, Call Log, Keypad, Contacts, Messages, Portal) are how you move around.

Step 05

Dial an outside number

Type the number and tap the green call button. The call shows the company's caller ID, not your personal cell number.

Step 06

Dial an extension

To reach someone else on the phone system, dial their extension the same way. No prefix, no outside line.

Section 2 · Do Not Disturb

Silence the app, not the desk

DND in the app only quiets the app. Your desk phone keeps ringing unless you use the full code.

ConnectWare Do Not Disturb panel — The DND panel slides up from the extension badge.

Step 1 of 3keep scrolling to advance

Step 07

Tap the extension number

It is the badge in the top-left corner of the app, on any tab. A panel slides up with the Do Not Disturb switch and your voicemail count.

Step 08

Turn DND on or off

Flip the switch. While it is on, the extension badge shows a red DND tag and the app will not ring. Your desk phone still rings. Tap Close when you are done.

DND panel with the switch on and a red DND tag on the badge

Step 09

Go fully unavailable with *76

To put yourself on DND everywhere, desk phone included, dial *76 from the Keypad. Dial it again to come back.

Section 3 · Call logs and voicemail

Every call, three ways

The Call Log tab holds your history and your voicemail. Voicemail is not under Messages.

ConnectWare Call Log — Call Log. The three filters are along the top.

Step 1 of 3keep scrolling to advance

Step 10

Open Call Log

Tap Call Log in the bottom bar. It opens on Calls: everything in and out, newest first, with the answered or missed status on the right.

Step 11

Missed Calls

Tap Missed Calls at the top to see only the ones you did not answer. Missed calls also show in red in the full list.

Step 11

Voicemails

Tap Voicemails to see your messages. To listen to one, tap the blue i to the right of it. This is the only place voicemail lives in the app.

Section 4 · Contacts

Two address books

Your phone's own contacts and the company directory sit side by side. The toggle at the top switches between them.

ConnectWare Contacts tab — Contacts. Address Book on the left, NS Contacts on the right.

Step 1 of 2keep scrolling to advance

Steps 12–13

Address Book

Tap Contacts in the bottom bar. Address Book is your iPhone's own contacts, and it only fills in if you gave the app Contacts permission at install.

Step 14

NS Contacts

Tap NS Contacts at the top for everyone on the phone system. Each person has call, video, and chat buttons right in the list. A dot on the avatar shows their status.

Section 5 · Quick Dial

Add a person to Quick Dial

Five taps from a contact's profile. Turn on Busy Lamp Field so you can see whether they are on a call before you dial.

The screen changes with each step.

Step 1 of 5keep scrolling to advance

Step 15

Open a contact's profile

From NS Contacts, tap a person's name. Their profile shows the extension and an Add to Quick Dial link near the bottom.

Step 16

Tap Add to Quick Dial

A sheet slides up asking which entry to use for the new Quick Dial.

Step 17

Tap Other

Choose the Other entry, the one showing the extension. The Quick Dial settings screen opens with the name and extension filled in.

Step 18

Enable Busy Lamp Field

Flip Enable Busy Lamp Field on. This is what lets Quick Dial show whether the person is on a call.

Step 19

Tap Save

The person now appears as a tile on the Quick Dial tab, with their status above the avatar.

Section 5 · Quick Dial

Read it, refresh it, prune it

Quick Dial opens as tiles. Pull down and it becomes a list with names and status.

ConnectWare Quick Dial tab — Quick Dial. The pencil in the top-right opens edit mode.

Step 1 of 4keep scrolling to advance

Step 20

Read the status

Open Quick Dial, bottom-left. Each tile's label says whether the person is on a call, off call, or on DND. Tap a tile to call them.

Steps 21–22

Pull down for the list view

Drag the list down and let go, the same gesture as refreshing a web page. The tiles switch to a list with each person's name and their status on the right: on a call, off call, or DND. People appear in the order you added them.

Steps 23–25

Remove someone

In the list view, find the person and slide left on their name, then tap Remove.

Also

Remove from the tile view

In the tile view, tap the pencil in the top-right corner. An ✕ appears on every tile. Tap the ✕ on the person you want gone, then tap the ✕ in the corner to leave edit mode.

Section 6 · Messages

Chats and texts. Not voicemail.

Step 26

Tap Messages in the bottom bar.

Internal chat

This is where one-to-one chats with other people on the phone system live.

Texting

If your company has texting turned on, SMS conversations show up here too, tagged SMS.

Voicemail is elsewhere

Messages never holds voicemail. For that, go to Call Log, then Voicemails.

ConnectWare Messages tab — Messages. Internal chats, and texts if your company has texting.

Quick reference

Where to go for what.

Place an outbound call: Keypad
Call an extension: Keypad
Turn app DND on or off: Tap your extension number, top-left
Turn DND on or off everywhere: Dial *76
View call history: Call Log
View voicemails: Call Log → Voicemails → blue i to listen
Find people on the phone system: Contacts → NS Contacts
Add a Quick Dial: Contact → Add to Quick Dial → Other → Busy Lamp Field → Save
Check who is on a call: Quick Dial; pull down for the list with status
Remove a Quick Dial: List view → slide left on the name → Remove (or pencil → ✕ in tile view)
Internal chats and texts: Messages

Knowledge check

Ten questions. Tap to check yourself.

What credentials are used to sign in to ConnectWare?
The same ones you use for spvoice.starpeer.com.
What caller ID shows when you call out from ConnectWare?
The company's caller ID, not your personal cell number.
What happens to the desk phone when DND is on only in the app?
It still rings. App DND only silences the app.
What code turns DND on or off everywhere?
*76, dialed from the Keypad.
Where do you go to view voicemails?
Call Log, then the Voicemails filter at the top. Tap the blue i next to a voicemail to listen.
Where do you find users on the phone system?
Contacts, then NS Contacts.
What does Busy Lamp Field let you see?
Whether the person is on a call before you dial them.
How do you refresh the Quick Dial list?
Pull down on the screen, like refreshing a web page. It switches to the list view with each person's status.
How do you remove a user from Quick Dial?
In the list view, slide left on their name and tap Remove. In the tile view, tap the pencil and then the ✕ on their tile.
Where are internal chats located?
The Messages tab.